SAFEWARE PROTECTION PLANSFor the first three years of your 4 Year CAV Program Apple Warranty, your computers will be covered by your 3 Year AppleCare+ Protection Plan from Apple for accidental damage and other repairs. In year four Safeware will handle all covered repairs and fees, as listed below until the end of your coverage period.
COVERED DAMAGE & FAILURE
If the student accidentally drops the device, it's covered! They are also covered if they drop something on the device.
Safeware covers all accidental liquid damage, including submersion. There are no exclusions to types of accidental liquid damage. Safeware sends liquid repairs to a third party servicer. If the unit is still within the one-year manufacturer's warranty, an exception can be made upon request.
Safeware covers cracked screens due to accidental damage.
Safeware covers any mechanical/electrical failures that the manufacturer would typically cover if the device is outside the manufacturer's warranty period. Safeware does not cover mechanical/electrical failure that is still covered under the manufacturer's warranty.
Safeware covers batteries with the exception of consumed batteries. Safeware covers batteries for defects, swelling, accidental damage, and failure not related to consumption. If a battery is consumed, but is diagnosed in conjunction with a covered event, the battery will be repaired as part of the covered claim.
Safeware's Portection Plans protect against damage or failure resulting from power surge.
SHIPPING & DIAGNOSTIC FEES
Safeware is proud to offer plans that do not have deductibles or service fees. Thse fees are always covered under the plan, unless a device is sent to a repair facility and "no problem" is found on the unit.
NOT COVERED DAMAGE & FAILURE
SOFTWARE & VIRUSES
Safeware's Protection Plans do not cover software and viruses. However, Safeware often runs a Tech Support promotion during BTS season. If used by the student, this may help with software and virus issues, but is not guaranteed.
CLAIMS FILED OUTSIDE OF 60-DAY REPORTING WINDOW
Students with a Safeware Protection Plan have 60 days from the date of damage/failure to report their claim for service. Any claims filed outside of the 60-day reporting window will be denied.
ITEMS COVERED BY OTHER INSURANCE PLANS
Safeware does not cover events that are covered under other insurance plans. This includes things like fires to a home or a car accident.
Safeware does not cover intentional damage to a covered device. This includes neglect, misuse, abuse and other intentional forms of damage.
OTHER IMPORTANT PLAN INFORMATION
THE NO LEMON GUARANTEE
If a device experiences the same failure on the same component part three times under the Safeware warranty (hard drive cable issues, for example), then the fourth incident will allow the device to be deemed a lemon and Safeware will replace the device through the Protection Plan contract.
LIMIT OF LIABILITY
Safeware offers eroding coverage on its card program. If a student purchases a $1,500 unit, they will have $1,500 in coverage. If Safeware pays for a $300 claim, the student will have $1,200 remaining coverage.
Safeware is not contracted with servicers outside of the United States. If a student is traveling and has a covered event, they can contact Safeware to file a claim and obtain approval for an international repair. Through this process, the student will need to send the quote to Safeware, and provide a final itemized receipt in order to be reimbursed for the repair work. If the student is unwilling or unable to pay upfront for the repair costs and wait for reimbursement, they may be required to ship the covered device to an authorized repair depot for service.
For the first three years of your 4 Year CAV Program Apply Warranty, your computers will be covered by AppleCare+ from Apple for accidental damage and other repairs. During this time Safeware will cover the Service Fees billed by Apple for accidental damage repairs. In year four Safeware will handle all covered repairs and fees until the end of your coverage period.